REfunds
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
Re-scheduling Sessions
You are able to re-schedule any of the sessions you can not make for whatever reason up to 24 hours before the session commences after this it is counted as a session appearance and you can not reschedule.
To reschedule please contact us.
Please contact us if there are extraordinary circumstances why you can not reschedule before the 24 hour limit.
Session Minimums
Once you book your session it will automatically be ‘Pending’ until the session has reach the 5 participant minimum, the session will be confirmed as soon as the minimum number of participants is reached.
If a session does not meet the minimum of 5 participants required for it to go ahead, the session will be re-scheduled to another scheduled date that works for you. If you can not make another date please discuss with the facilitator a credit note or a possible refund.
Facilitator unavailability
If a Messy Glow Co. facilitator can not make a session for any reason all participants will be asked if they would like to reschedule the session or if they would like a refund for that session.
Gift Certificates
Any sessions that are refunded that have been booked using a gift certificate code will be refunded back on to the gift certificate.
10 Person Birthday Parties / Group Bookings
A cancellation fee of $150 will be held from any 10 person birthday party or group bookings. These bookings can be rescheduled or cancelled up to 5 days before the date of the booking, after this bookings can not be rescheduled or cancelled.
Cancelations / Refunds
If you would like to cancel and get a refund for your session please contact us within 24 hours of your session commencing. After this time we can not issue a refund.
If your refund is approved, then your it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Partial Refunds
There are certain situations where only partial refunds are granted: (if applicable)
* If you accessed some sessions of a 5 or 10 session package but due to illness/ unforeseen circumstances you were not able to continue with the following sessions. In this case you would be refunded for the future sessions you are not able to attend.
No Refunds
There are certain situations where no refunds will granted: (if applicable)
*If you do not attend a session for our casual sessions and did not cancel your session 24 hours prior
*If you turn up late to any of our sessions
*If you attended a Messy Glow Co. session in part or in it’s entirety
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@messyglowco.com.au